VENEQA Refund Policy
Applies to: VENEQA FOH licenses purchased through https://veneqa.audio/
Last Updated: August 30, 2026
1. Merchant of Record
Paddle is the merchant of record for purchases of VENEQA FOH licenses made through this website.
Paddle processes payments, collects applicable taxes, issues receipts and invoices, and processes refunds for these purchases. Your checkout, invoice, or bank or card statement may therefore show Paddle as well as VENEQA.
Purchases made through Paddle are also subject to Paddle’s applicable buyer terms and refund policy.
VENEQA (operated by Masahiro Hayakawa, Osaka, Japan) provides the VENEQA FOH software and license key.
2. What This Policy Covers
This Refund Policy applies to one-time VENEQA FOH license purchases made through veneqa.audio, including Standard and Founder Edition licenses.
This policy does not apply to:
- VENEQA FOH 14-day demo
- VENEQA Mobile or VENEQA Mobile Pro purchases made through the App Store
App Store purchases are subject to Apple’s terms and refund procedures.
3. Refund Period
You may request a refund within 14 days of the purchase date, for any reason, including a change of mind.
After the 14-day refund period has expired, refunds will generally not be available, except where required by applicable law or otherwise approved under Paddle’s applicable refund policy.
Nothing in this Refund Policy limits any consumer rights that cannot be excluded under applicable law.
4. How to Request a Refund
For purchases made through Paddle, you may request a refund through Paddle’s customer support service or through the purchase information provided by Paddle.
You may also contact VENEQA at info@veneqa.audio with the email address used for the purchase and your invoice, receipt, or transaction number. We will assist you with directing the request to the appropriate support channel.
Refund requests are processed in accordance with this Refund Policy and Paddle’s applicable procedures.
5. What Happens When a Refund Is Approved
If a refund is approved, the refunded amount will generally be returned to the original payment method used for the purchase.
The time required for the refund to appear in your account may vary depending on Paddle, your bank, card issuer, or other payment provider.
If a VENEQA FOH license key has already been issued for the refunded purchase, VENEQA may revoke or deactivate that license after the refund has been processed.
After a refund is completed, you must stop using VENEQA FOH under the refunded license and delete or uninstall copies of the software associated with that license, unless otherwise agreed with VENEQA.
6. Chargebacks
If you have a problem with a purchase, we recommend contacting VENEQA or Paddle before initiating a chargeback with your bank or card issuer so that we can attempt to resolve the issue.
If a chargeback is initiated, the payment dispute may be handled by Paddle and the applicable payment provider.
VENEQA reserves the right to suspend or deactivate a license associated with a payment that is reversed, disputed, or charged back.
7. Contact
If you have any questions regarding this Refund Policy, please contact:
VENEQA
Operated by Masahiro Hayakawa
Osaka, Japan
Email: info@veneqa.audio
Website: https://veneqa.audio
Support: https://veneqa.audio/support/